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Management

Plan to succeed

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The latest results of the ongoing 14 -year monitor of workplace trends, the Leadership Employment and Direction (L.E.A.D.) Survey, reveals a major discrepancy between business owners and managers, and their staff, when it comes to the crucial matter of having a clear business

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A boy walks into a store…

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A boy walks into a store and dials a number on his mobile phone.

Boy: “Lady, can you give me the job of cutting your lawn?”

Woman: (at the other end of the phone line) “I already have someone to cut my lawn.”

Boy: “Lady, I will cut your lawn for half the price than the person who cuts your lawn now.”

Woman: “I’m very satisfied wit

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LMA’s Bob McCarthy key note speaker at the CBAFF Conference 2014

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Bob McCarthy will be the keynote speaker at the CBAFF Conference 2014 in Nelson, New Zealand.

Running from May 14 – 16, the conference theme is ‘Thinking Outside the Box: Fresh, Sustainable, Profitable’ and it is the only conference specifically for Customs Brokers and Freight Forwarders.

For further information visit the CBA

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Are you committed to continuous improvement?

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Today’s rapidly changing and keenly competitive marketplace requires constant improvement of current strategies and methods.

Workable processes are absolutely necessary, however, you should avoid becoming mindlessly devoted to a particular practice, procedure or policy. Just

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The art of empathy

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William James, known as the founder of modern psychology, said that “the greatest human need is to be understood and appreciated”.

To meet that need, effective communicators must understand others before trying to influence them; understanding others depends on empathy.

Undoubted

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