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Management

Do you delegate effectively? Take this Delegation Quiz

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Delegation is a key skill that supervisors and managers can utilise to achieve success in their roles. However, delegation can be a complex and challenging task if people don’t fully understand and apply proven delegation practices and principles.

Take the following quiz to

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Six key ingredients to stellar customer service

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Today’s customers are more sophisticated and have a wider range of products and services to choose from than ever before.  This combined with they can also more easily compare, consider and access competing products online and overseas, it’s no wonder customers are harder to at

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Why leaders must stop delegating innovation (and what you can do about it)

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In a recent newsletter from innovation company Inventium, the author bemoans the emerging trend of leaders delegating responsibility for innovation to others further down the chain of command. And in doing so they miss a golden opportunity to truly lead their organisations and their people

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Management Joke: Three pearls of management advice

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Sue had just been promoted as the new General Manager of a large Australian company. The General Manager who was moving on met with her privately and presented her with three numbered envelopes: #1, #2 and #3, with the instructions, “Open these if you run up against a problem you don’t think you can solve”.

Well, things went

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Seven tips to effective cross-generational communication

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How well are you communicating with the generations in your workplace? Here are seven tips for effective cross-generational communication from Linda S. Thompson’s book Every Generation Needs a New Revolution.

Seven Tips

  1. Pre-Boomers like face-to-face time. They are logical and
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